Refund policy

Returns & Exchanges Policy

We want you to love your purchases from Doroteo! If an item doesn’t fit or isn’t quite right, we’re happy to help you return it within 30 days of delivery.

1. Return Eligibility

To be eligible for a return:

  • Items must be postmarked for return within 30 days of the original delivery date.

  • Items must be unworn, unwashed, unaltered, and free of stains, makeup, deodorant marks, or scents.

  • All original tags must be intact and attached in their original condition.

  • Please note: Final sale items, clearance items, and gift cards are non-returnable.

2. Return Shipping

  • Customers are responsible for the cost of return shipping. You may select any shipping carrier of your choice (USPS, UPS, FedEx, etc.).

  • We strongly recommend using a trackable shipping service, as Doroteo cannot be responsible for packages lost or damaged in transit.

3. How to Start a Return (Self-Service)

We’ve made returning items easy through our self-service portal:

  1. Log into your account on doroteoshop.com using the email address associated with your order.

  2. Go to your orders, select the item(s) you wish to return, and click Request Return.

  3. Once your return request is submitted, you will receive an confirmation email with the return shipping address and instructions.

  4. Securely pack your item(s) with tags attached, purchase a shipping label from your preferred carrier, and mail the package back to us.

If you run into any issues with the portal, you can also reach us directly at hello@doroteoshop.com.

4. Fast Exchanges

Due to high demand and limited inventory, we do not hold items for traditional exchanges. The fastest way to get the size or item you want is:

  1. Submit a return for your original item through your account.

  2. Place a new order immediately on doroteoshop.com for your desired size/item to ensure it doesn't sell out.

  3. Once we receive and inspect your return, we will process your refund or issue store credit.

5. Processing Time

Once your return shipment is delivered to our facility, please allow 3–5 business days for our team to inspect and process it. Refunds to your original payment method can take an additional 5–10 business days to post to your account, depending on your bank or credit card provider.

6. Damaged or Defective Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at hello@doroteoshop.com with your order number and clear photos of the issue. We will resolve it right away at zero extra cost to you.