Shipping policy

Shipping Policy

Thank you for shopping with Doroteo! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a secondary notification with tracking information once your order has shipped.

  • Please note: Processing times may be slightly extended during new collection drops or major promotional sales.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Domestic Shipping (USPS / UPS): Estimated 3 to 7 business days once shipped.

  • Expedited Shipping: Estimated 1 to 3 business days once shipped.

Delivery estimates are provided by shipping carriers and are not guaranteed. Doroteo is not responsible for transit delays caused by weather, peak holiday volume, or carrier bottlenecks.

3. Order Tracking

When your order ships, you will receive an email notification containing a tracking number. Please allow 24–48 hours for tracking updates to register on the carrier's system.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@doroteoshop.com with your name and order number, and we will look into it for you.

4. Incorrect Shipping Addresses

Please verify your shipping address carefully before placing your order. If you notice an error in your shipping details, email us immediately at hello@doroteoshop.com. Once an order has been handed off to the carrier, we are unable to modify the destination address.

5. Lost, Stolen, or Damaged Packages

Doroteo is not liable for products damaged or lost during transit once handed off to the carrier. If your package arrives damaged, or if tracking shows delivered but you have not received it:

  1. Check surrounding areas, porch, and with neighbors.

  2. Wait 24 hours (carriers sometimes mark packages delivered prematurely).

  3. Contact the shipping carrier directly to file a missing package claim using your tracking number.

  4. Reach out to hello@doroteoshop.com so we can assist you with carrier information.